/* Cockpit Operational Dashboard Styles */

:root {
    --cockpit-bg: #0a0f1a;
    --cockpit-card: #111827;
    --cockpit-border: #1f2937;
    --cockpit-accent: #10b981;
    --cockpit-danger: #ef4444;
    --cockpit-warning: #f59e0b;
    --cockpit-info: #3b82f6;
    --text-primary: #f9fafb;
    --text-muted: #9ca3af;
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
    background: var(--cockpit-bg);
    color: var(--text-primary);
    min-height: 100vh;
}

.cockpit-app {
    display: flex;
    flex-direction: column;
    min-height: 100vh;
}

/* Header */
.cockpit-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 24px;
    background: var(--cockpit-card);
    border-bottom: 1px solid var(--cockpit-border);
}

.header-left h1 {
    margin: 0;
    font-size: 1.5rem;
    font-weight: 600;
}

.header-subtitle {
    color: var(--text-muted);
    font-size: 0.875rem;
}

.header-right {
    display: flex;
    gap: 12px;
}

/* Buttons */
.btn {
    padding: 8px 16px;
    border: none;
    border-radius: 6px;
    cursor: pointer;
    font-size: 0.875rem;
    font-weight: 500;
    transition: all 0.2s;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.btn-primary {
    background: var(--cockpit-accent);
    color: #000;
}

.btn-primary:hover {
    background: #0ea471;
}

.btn-secondary {
    background: var(--cockpit-border);
    color: var(--text-primary);
}

.btn-secondary:hover {
    background: #374151;
}

.btn-warning {
    background: var(--cockpit-warning);
    color: #000;
}

.btn-danger {
    background: var(--cockpit-danger);
    color: #fff;
}

.btn-ghost {
    background: transparent;
    color: var(--text-muted);
    border: 1px solid var(--cockpit-border);
}

.btn-ghost:hover {
    border-color: var(--cockpit-accent);
    color: var(--cockpit-accent);
}

.btn-sm {
    padding: 4px 10px;
    font-size: 0.75rem;
}

/* Tabs */
.cockpit-tabs {
    display: flex;
    gap: 0;
    background: var(--cockpit-card);
    border-bottom: 1px solid var(--cockpit-border);
    padding: 0 24px;
}

.tab {
    padding: 14px 24px;
    background: transparent;
    border: none;
    color: var(--text-muted);
    cursor: pointer;
    font-size: 0.9rem;
    font-weight: 500;
    border-bottom: 2px solid transparent;
    transition: all 0.2s;
    display: flex;
    align-items: center;
    gap: 8px;
}

.tab:hover {
    color: var(--text-primary);
}

.tab.active {
    color: var(--cockpit-accent);
    border-bottom-color: var(--cockpit-accent);
}

.tab .badge {
    background: var(--cockpit-danger);
    color: #fff;
    padding: 2px 8px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
}

/* Content */
.cockpit-content {
    flex: 1;
    padding: 24px;
}

.tab-content {
    display: none;
}

.tab-content.active {
    display: block;
}

/* Filters */
.filters-bar {
    display: flex;
    gap: 16px;
    padding: 16px;
    background: var(--cockpit-card);
    border-radius: 8px;
    margin-bottom: 16px;
    flex-wrap: wrap;
}

.filter-group {
    display: flex;
    align-items: center;
    gap: 8px;
}

.filter-group label {
    font-size: 0.75rem;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.filter-group select,
.filter-group input {
    padding: 8px 12px;
    background: var(--cockpit-bg);
    border: 1px solid var(--cockpit-border);
    border-radius: 6px;
    color: var(--text-primary);
    font-size: 0.875rem;
    min-width: 140px;
}

.filter-group select:focus,
.filter-group input:focus {
    outline: none;
    border-color: var(--cockpit-accent);
}

/* Tables */
.inbox-table-wrapper,
.audit-table-wrapper {
    overflow-x: auto;
    background: var(--cockpit-card);
    border-radius: 8px;
    border: 1px solid var(--cockpit-border);
}

.inbox-table,
.audit-table {
    width: 100%;
    border-collapse: collapse;
}

.inbox-table th,
.audit-table th {
    text-align: left;
    padding: 12px 16px;
    background: var(--cockpit-bg);
    color: var(--text-muted);
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    font-weight: 600;
    border-bottom: 1px solid var(--cockpit-border);
}

.inbox-table td,
.audit-table td {
    padding: 12px 16px;
    border-bottom: 1px solid var(--cockpit-border);
    font-size: 0.875rem;
}

.inbox-table tr:hover,
.audit-table tr:hover {
    background: rgba(16, 185, 129, 0.05);
}

.inbox-table tr:last-child td,
.audit-table tr:last-child td {
    border-bottom: none;
}

/* Status badges */
.status-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 500;
}

.status-ESCALATED {
    background: rgba(239, 68, 68, 0.2);
    color: #f87171;
}

.status-HUMAN_TAKEN {
    background: rgba(245, 158, 11, 0.2);
    color: #fbbf24;
}

.status-NONE {
    background: rgba(16, 185, 129, 0.2);
    color: #34d399;
}

/* Tags */
.tag-chip {
    display: inline-block;
    padding: 2px 8px;
    background: var(--cockpit-border);
    border-radius: 4px;
    font-size: 0.7rem;
    margin-right: 4px;
    color: var(--text-muted);
}

.tag-chip.UPSET,
.tag-chip.BOT_SUSPECT {
    background: rgba(239, 68, 68, 0.2);
    color: #f87171;
}

.tag-chip.AUDIO_MESSAGE {
    background: rgba(59, 130, 246, 0.2);
    color: #60a5fa;
}

.tag-chip.LEAD_CANSADO,
.tag-chip.LEAD_AUTOMATICO {
    background: rgba(245, 158, 11, 0.2);
    color: #fbbf24;
}

/* Reason display */
.policy-reason {
    font-family: 'Monaco', 'Menlo', monospace;
    font-size: 0.75rem;
    color: var(--text-muted);
    background: var(--cockpit-bg);
    padding: 4px 8px;
    border-radius: 4px;
}

/* Conversation Layout */
.conversation-layout {
    display: grid;
    grid-template-columns: 1fr 320px;
    gap: 24px;
    height: calc(100vh - 200px);
}

.conversation-main {
    display: flex;
    flex-direction: column;
    background: var(--cockpit-card);
    border-radius: 8px;
    overflow: hidden;
}

.conversation-header {
    padding: 16px;
    border-bottom: 1px solid var(--cockpit-border);
    font-weight: 600;
}

.messages-container {
    flex: 1;
    overflow-y: auto;
    padding: 16px;
}

.conversation-actions {
    padding: 16px;
    border-top: 1px solid var(--cockpit-border);
    display: flex;
    gap: 12px;
}

.conversation-sidebar {
    background: var(--cockpit-card);
    border-radius: 8px;
    padding: 16px;
    overflow-y: auto;
}

.conversation-sidebar h3 {
    margin: 0 0 16px 0;
    font-size: 1rem;
}

.sidebar-section {
    margin-bottom: 16px;
    padding-bottom: 16px;
    border-bottom: 1px solid var(--cockpit-border);
}

.sidebar-label {
    font-size: 0.7rem;
    color: var(--text-muted);
    text-transform: uppercase;
    margin-bottom: 4px;
}

.sidebar-value {
    font-size: 0.875rem;
}

/* Message bubbles */
.message {
    margin-bottom: 12px;
    max-width: 80%;
}

.message.user {
    margin-left: auto;
}

.message-content {
    padding: 10px 14px;
    border-radius: 12px;
    font-size: 0.875rem;
    line-height: 1.4;
}

.message.user .message-content {
    background: var(--cockpit-accent);
    color: #000;
    border-bottom-right-radius: 4px;
}

.message.agent .message-content {
    background: var(--cockpit-border);
    color: var(--text-primary);
    border-bottom-left-radius: 4px;
}

.message-time {
    font-size: 0.7rem;
    color: var(--text-muted);
    margin-top: 4px;
}

.message.blocked .message-content {
    opacity: 0.5;
    text-decoration: line-through;
}

/* Audit */
.audit-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 16px;
}

.audit-header h2 {
    margin: 0;
    font-size: 1.25rem;
}

/* Metrics */
.metrics-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}

.metric-card {
    background: var(--cockpit-card);
    border: 1px solid var(--cockpit-border);
    border-radius: 12px;
    padding: 20px;
    text-align: center;
}

.metric-card.escalated {
    border-color: var(--cockpit-danger);
}

.metric-card.human {
    border-color: var(--cockpit-warning);
}

.metric-card.active {
    border-color: var(--cockpit-accent);
}

.metric-value {
    font-size: 2.5rem;
    font-weight: 700;
    line-height: 1;
    margin-bottom: 8px;
}

.metric-card.escalated .metric-value {
    color: var(--cockpit-danger);
}

.metric-card.human .metric-value {
    color: var(--cockpit-warning);
}

.metric-card.active .metric-value {
    color: var(--cockpit-accent);
}

.metric-label {
    font-size: 0.875rem;
    color: var(--text-muted);
}

.metrics-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 24px;
}

.metrics-panel {
    background: var(--cockpit-card);
    border: 1px solid var(--cockpit-border);
    border-radius: 12px;
    padding: 20px;
}

.metrics-panel h3 {
    margin: 0 0 16px 0;
    font-size: 1rem;
}

.rates-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.rate-item {
    display: flex;
    justify-content: space-between;
    padding: 10px;
    background: var(--cockpit-bg);
    border-radius: 6px;
}

.rate-value {
    font-weight: 600;
    color: var(--cockpit-accent);
}

.reasons-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.reason-item {
    display: flex;
    justify-content: space-between;
    padding: 8px 10px;
    background: var(--cockpit-bg);
    border-radius: 6px;
    font-size: 0.8rem;
}

.reason-count {
    font-weight: 600;
    color: var(--cockpit-warning);
}

/* Empty state */
.empty-state {
    text-align: center;
    padding: 40px;
    color: var(--text-muted);
}

.muted {
    color: var(--text-muted);
}

/* Responsive */
@media (max-width: 1024px) {
    .conversation-layout {
        grid-template-columns: 1fr;
    }

    .conversation-sidebar {
        display: none;
    }

    .metrics-row {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 768px) {
    .cockpit-header {
        flex-direction: column;
        gap: 12px;
    }

    .filters-bar {
        flex-direction: column;
    }

    .filter-group {
        width: 100%;
    }

    .filter-group select,
    .filter-group input {
        flex: 1;
    }
}